Worldwide service for optimized uptime and reduced costs

Meyer Burger supports you right from the beginning in all aspects of the life cycle of your machine. Starting with the system ramp-up and installation, ensuring uptime and performance during machine operation, through to optimizations and upgrades.

We provide highly qualified service engineers and overhaul workshops close by, maintain a consumables & spare parts warehouse near you for rapid availability, and provide training for your operator, maintenance and process personnel.

Our service ensures you get high-quality parts and process support to reduce Total Cost of Ownership, as well as the know-how of the professionals who developed our innovative technologies.

  • Increased performance, efficiency and uptime
  • Increased profitability by reducing costs
  • Rapid availability of consumables & parts
  • Minimized risk provides better calculability

Our service offers

Thanks to professional installation, your ramp-up time will be reduced drastically.

  • Fab Engineering and Project Management as a Service before and during ramp-up phase
  • Feasibility studies, technology concepts, certification services
  • Installation, Commissioning and Ramp-up of entire integrated production line
  • Own laboratory and production line, climate chambers and test equipment for research

With an individual Service Level Agreement we offer you optimal services and extended guarantees.

  • Minimized risk through extended spare parts and repair warranty
  • Calculability of costs
  • Guaranteed reaction times within Service Level Agreement to minimize machine downtime

Basic and specialist technical trainings on different levels according to customer’s needs.

  • Operator trainings
  • Maintenance trainings
  • Advanced Service trainings
  • Process trainings

Qualified staff as key for high technical performance and increased process know-how.

Professional training makes our customers more self-sufficient

If your own engineers can fix a problem, unscheduled downtime may be avoided. Professional training and joint efforts help to reduce our preventive maintenance.

Basic Training

  • Operator Training
  • Maintenance Training
  • Basic Process Training

Advanced Training

  • Competitive advantage and higher yield through improved know-how
  • Ensured uptime and longer machine lifetime through trained personnel
  • Process optimization

In-depth Training

  • Master all production-relevant process steps
  • Cost and performance-optimized module
  • Maintenance and production planning
  • Establishment of a quality management system

Service locations with highly skilled Service engineers close to customer site to minimize downtime period.

  • Regular Preventive Maintenance cycles to avoid unscheduled downtime
  • Hotline & Online support for fast and efficient Service reaction
  • On request: Customer-dedicated onsite Service engineer
  • Guaranteed reaction times within Service Level Agreement to minimize machine downtime
  • Maintain high Yield level with high-quality exchange parts
  • Overhaul centers in MB Service location to ensure fast overhaul processing
  • Overhaul certificates for customers
  • Highest overhaul quality levels through regular OEM trainings and certifications

Fast, efficient and proactive service minimizes your downtime

Using the Premium Customer Care program may reduce the mean time to repair by 65%. By improving uptime and yield, revenue growth and cost reduction can be achieved.

Standard Program

  • Defined minimum volume for parts purchase
  • Price incentive on volume
  • Privileged availability of Meyer Burger local parts stock

Advanced Support

  • 24/7 response time of Hotline
  • Guaranteed remote support and engineer response time
  • Regular site visit and health check
  • Combinable with parts programs and repair & overhaul

Premium Customer Care

  • Onsite engineers for production / maintenance support and process optimization
  • 24/7 response time of onsite engineers, backup by Hotline and remote support
  • Uptime optimization
  • Combinable with parts programs and repair & overhaul
  • Spares management and consignment stock available

Contact Service

Oier Bolibar
Head of Global Service Sales

 +49 3723 671 350
 oier.bolibar@meyerburger.com